East Ayrshire Trading Standards have appointed an officer to look into this as a breach of terms and conditions -
anyone who feels they have been cheated, should email them direct , to add names to list of complainants - trading.standards@east-ayrshire.gov.uk
or go to facebook and message them: http://www.facebook.com/eactradingstandards
perhaps Society could represent a group complaint - requesting acknowledgement of rights and if appropriate any settlement to charity