If it was a large Nancy picture then that's correct unless it's covered by our courier (which still doesn't guarantee delivery before Christmas). Due to the size they cannot be posted by Royal Mail Special Delivery, which means they wouldn't get to you for Christmas.
No, that's correct. We cannot have card details given over the phone then have the order picked up by somebody else due to risk of fraud (which has been an issue recently). It's company policy. We are completely separate from the club so we cannot access any club database. If you are coming to collect them this week we will happily put one aside for you and you can for pay for it in the shop.