I've never met Les, had any dealings with Les and not even sure I've listened to any of his interviews so I can't comment on his likability.
There is no doubt, however, that he imposed a structure on our club that even the Directors admitted had become so lax that we were losing money when we were doing well in the league, and had no contingency for poor seasons or relegation.
The scouting model, transfer model and governance model have all been dramatically improved and Les is responsible for all of that. We need to make sure we don't slowly fall back into our old habits and get carried away when we have relative success, or start spewing transfer income on wasteful projects. First point of order should be building a cash reserve that won't be touched except in emergencies.