An Open Letter to the Directors of The Well Society
SHARE ISSUE
When the Well Society announced a share issue I thought it an innovative idea worth supporting and sent requests for both myself and for my son, unfortunately the actual implementation has been unimpressive to say the least.
Despite repeated telephone calls I was never able to speak to anyone regarding the status of my applications nor was there any further information issued even after the deadline for applications had passed.
Eventually I raised my concerns using this forum. This did result in a in a response, however the excuses given could best be described as cringeworthy eg “many “hands on deck” needed as possible as we approach Sunday’s massive cup final”. My understanding is that the Well Society has a dedicated resource? If so then that person should be dealing primarily with the WS and only then if they have spare resource should that be utilised elsewhere.
On contacting the Club (again) on 21 December I was advised that no-one from the WS was available as they were still trying to get the Certificates out that day. My Certificate arrived on 22 December albeit with both my name and address incorrect, my son’s certificate did not. On going into the Club on the 23 December to return my Certificate for correction and to try and ascertain what the position was re my son’s certificate I found I wasn’t the only person in that position.
When undertaking an exercise like this it needs to be treated as a project with all the tasks defined, responsibility for each task allocated, milestones identified and a realistic deadline all agreed up front. This ensures that any issues or “hot spots” are identified early and action can be taken to address. This does not appear to have been done and as a result I consider this to have been a shambles.
The WS are quick enough at asking people to “put their hands in their pockets” but do not seem capable of providing a professional service to its members
As I write this on 21 January 2018, I am still waiting both for my replacement certificate and my son’s certificate.