I cant reply for EP, but I didn't get a renewal letter again, and I didn't renew ,
a number of factors do of course influence that decision, including the price rise
but I'm almost certain if I had got that letter or even got an interested response when I went into Fir Park on another matter and highlighted the mistake for the 20th time or thereabouts then I would have purchased another two
So although I agree with Tweed that humans make mistakes , I cant agree that anything has got any better in data management or even solving the problems over the last decade.
the same mistakes are happening week to week, season to season, just less people are making the effort to publicly complain, worryingly!