Hi folks,
As you may know I sent an email to the club this morning to ask one or two questions regarding the ticketing structure for the Scottish Cup tie, as well as the general club communication policy. I'm pleased to say that Leeann got back to be very quickly on this. She also tried to give me a call this afternoon (i was in a meeting) and she left a voicemail saying that she'd be happy to discuss any concerns or ideas we may have going forward.
I for one was very happy with the response, and given the fact that I know she is a woman of integrity, I've no doubts that she is very sincere in her posititve words regarding measures she is hoping to take going forward (regarding ticketing and general communication)
The rough copy of what she said is here:
Good morning Keith,
The email you sent to the club this morning has been forwarded to me so I thought it useful to respond quickly to you on this matter.
I’ll be perfectly frank with you, the club is in a lose lose situation on this one. No matter how we decided to proceed with the distribution we will inevitably have left some fans unhappy. Contrary to posts and comments made on the forums, the club has tried to learn the lessons from the Nancy match but we need to live with the fact that for the remainder of this season at least, redemption of special match tickets to season ticket holders via the online route is just not an option. The department and back end system currently does not have the ability to cope with it and that is a fact. Having said all of that, I have already identified this as one of the priority areas that I need to modernise and I have started to do so already. Again for clarity, we did consider a ST holder ballot however felt that the time constraints along with the previous experience against Nancy were such that this could potentially work out worse for all.
You’ll be aware that I myself have only recently joined the club and many of the issues that have been raised with me already by other supporters, such as ticketing are not just overnight fixes. I really do sympathise with your own and other supporter’s positions but we are moving as quickly as we can.
Please let me also assure you that we did all we could to get more tickets but at the end of the day 500 is what we have and we need to just live with it as best we can. I really do want to bring some clarity of communication to the fans as it has been lacking in the past. I personally won’t hide from the criticism so happy to discuss the above or anything else you feel you’d like to. I am at the stadium most days and always on match days.
Kind Regards,
Leeann Dempster
Now I know that inevitably there will be a few posters who will pick negative things out of the above; however I think credit should be given where it's due. Also, bear in mind that Leeann Dempster is new to the club, and can't work overnight miracles!
I think the club has made a good appointment in this one, and I fully expect there to be a number of improvements over the next year.
I'm hoping to have a chat with her next time I'm down at Fir Park and I'll be in a position to offer you more information then.
Gaag