"football technique operatives"?
I've heard players referred to as "employees", which is fair enough, and us, as people who pay money for a product, are indeed customers.
Sure, it's not a phrase that i'd want to see used too much, but the truth is, if any other business offered the same value for money and quality of service as SPL clubs, they would have been flushed down the toilet a long time ago.
I'm not bashing the club, as I believe that Leeanne Dempster has made some noises that suggest things are moving in the right direction, but at the same time, we have every right to complain (in a constructive manner where possible) about how the club is treating the fans.