I think for the majority of people it’s fine, if I were just going myself or with my kid, great no problem, it’s the modern way of things. We just download and app and accept it is what it is.
my issue is with older people and I know many who are completely lost in the modern world and rely heavily on others. Football and going to football is the only enjoyment in their life usually and they are being made feel like sh1t and made feel like they can’t go to games such as this. Part of their life was nipping up to the ticket office and getting a ticket… easy. Now they go up and no fault to the staff there, they are being punted to find someone elsewhere who can help them out.
It’s a shame and for us as a community club I think we are alienating a dedicated fan base of oldies who we should be supporting.