Just checked out the survey, without wanting to sound like a taxi driver, I do a lot of public and stakeholder engagement in my line of work. I’m not going to rubbish the guys survey, but I don’t fancy analysing that. Four big, wide ranging open questions may be worthwhile as an add on, but he’s not going to get much useable data out of it. He can certainly get some ideas of things to take forward but theres going to be no metrics there, no real quantitative understanding of current satisfaction levels amongst the fans, no idea of what is good and what is bad, nothing to track performance over time if he chooses to do another one next year.
Maybe he has a specific plan he wants to follow and ideas to explore so I’ll leave it at that. I’ve filled it in anyway. Good luck to the guy, I really hope we didn’t pay a consultant a lot of £££ for that…….