mio Posted 4 hours ago Report Share Posted 4 hours ago Still not had any email confirmation from the club. I’m also locked out my account and I’ve requested a change of password and I’m not getting an email for that either. it really has been a cu@t of a day!! spoke to a couple of people I know who would have went along to the game but aren’t going to bother now due to apps and hassle etc…. Surely there will be a lot of these folk around. Quote Link to comment Share on other sites More sharing options...
robsterwood Posted 4 hours ago Report Share Posted 4 hours ago 3 minutes ago, mio said: Still not had any email confirmation from the club. I’m also locked out my account and I’ve requested a change of password and I’m not getting an email for that either. it really has been a cu@t of a day!! spoke to a couple of people I know who would have went along to the game but aren’t going to bother now due to apps and hassle etc…. Surely there will be a lot of these folk around. Agree. Had same issue. Can't be that difficult to get tickets for event. I'm not going to bother. Will probably try to get one for final. My elderly dad's missing out too as can't work the app. Must be a few missing out and money lost. Quote Link to comment Share on other sites More sharing options...
grizzlyg Posted 3 hours ago Author Report Share Posted 3 hours ago I think the Well Society or Brian Caldwell need to clarify things as it's ridiculous folk can't go to a gsme due to technology or not having a smartphone. It's like Kettlewell all over again.....no plan b 🤣🤣 Quote Link to comment Share on other sites More sharing options...
dennyc Posted 3 hours ago Report Share Posted 3 hours ago 5 minutes ago, grizzlyg said: I think the Well Society or Brian Caldwell need to clarify things as it's ridiculous folk can't go to a gsme due to technology or not having a smartphone. It's like Kettlewell all over again.....no plan b 🤣🤣 Still hurting then😀 1 Quote Link to comment Share on other sites More sharing options...
grizzlyg Posted 3 hours ago Author Report Share Posted 3 hours ago 11 minutes ago, dennyc said: Still hurting then😀 🤣🤣, fortunately pain receding now. JBA has cured me with our new style Quote Link to comment Share on other sites More sharing options...
Stuwell2 Posted 3 hours ago Report Share Posted 3 hours ago 20 minutes ago, grizzlyg said: I think the Well Society or Brian Caldwell need to clarify things as it's ridiculous folk can't go to a gsme due to technology or not having a smartphone. It's like Kettlewell all over again.....no plan b 🤣🤣 Not really the society’s roll but agree that the club should be saying something, although the instructions are quite clear on the website they do seem to be wrong about no Hampden app no ticket as my mates bought all our tickets on his without needing us all to sign up. Hopefully it’s not going to be a total riot on the day. Quote Link to comment Share on other sites More sharing options...
mio Posted 3 hours ago Report Share Posted 3 hours ago I’m now not sure if I can scan in my 5 people through turnstiles (2 who don’t have smart phones) on match day? I’ve been told I can by our ticket office and we can’t by the sfa website (their phones aren’t being answered) Quote Link to comment Share on other sites More sharing options...
dennyc Posted 3 hours ago Report Share Posted 3 hours ago It really is a simple question. Can a phone with the App hold multiple tickets? To cater for Groups and families with young kids? I have not read anything official that confirms one person can 'sign in' others. If the answer is Yes, then that solves most issues. I suspect MFC have not got the answer either and will be seeking advice from Hampden. Hopefully common sense prevails. Quote Link to comment Share on other sites More sharing options...
texanwellfan Posted 3 hours ago Report Share Posted 3 hours ago It would be good if Motherwell FC could request SFA to publish information (FAQ) covering various situations or at least a contact number or email to address any questions that fans have regarding the purchasing process and how it relates to their circumstances. Quote Link to comment Share on other sites More sharing options...
clueless Posted 2 hours ago Report Share Posted 2 hours ago They have posted a link to the SFA ticket help page. Unsurprisingly, it is of SFA use. 1 Quote Link to comment Share on other sites More sharing options...
Spiderpig Posted 2 hours ago Report Share Posted 2 hours ago 58 minutes ago, Stuwell2 said: they do seem to be wrong about no Hampden app no ticket as my mates bought all our tickets on his without needing us all to sign up. Hopefully it’s not going to be a total riot on the day. It seems you only need everyone you bought tickets for to download and register with an email address on the app when you want to transfer the tickets to them. The whole set up seems to be based on the assumption that everyone will have a smartphone and an email address etc to enable it to work smoothly. But as we know that's not always the case and it looks like there are no procedures in place to cater for those who for whatever reason dont have a suitable phone. Its the SFA so I'm not surprised its a shambles. Quote Link to comment Share on other sites More sharing options...
texanwellfan Posted 2 hours ago Report Share Posted 2 hours ago I googled looking for ticket help and on the SFA site it tells me “for issues with your league cup semifinal tickets, you must contact your own club directly, as they are the ones who sell and distribute tickets for their allocated section of the stadium” File too large to attach photo this was AI response but it sounds wrong from what I’ve been reading on here everyone should call/email ticketing team and get their phone ringing off the hook and their email box full so they get off their arses and help people supporters@scottishfa.co.uk +44 (0) 141 616 6000 Quote Link to comment Share on other sites More sharing options...
well_said Posted 2 hours ago Report Share Posted 2 hours ago 6 hours ago, mio said: How does this work for pensioners who don’t have computers or smart phone and have no idea what an app is? Can they go to the club shop and get tickets? The fans are the last people the football authorities think of regardless of age. Quote Link to comment Share on other sites More sharing options...
weeyin Posted 2 hours ago Report Share Posted 2 hours ago 6 minutes ago, texanwellfan said: this was AI response but it sounds wrong from what I’ve been reading on here AI is typically high on the "A" and low on the "I" 1 Quote Link to comment Share on other sites More sharing options...
dennyc Posted 1 hour ago Report Share Posted 1 hour ago Needs to be confirmed officially but a Scotland supporting mate tells me that any tickets not transferred out of the original purchaser's App remain available on his/her phone and can be scanned at the gate to allow multiple entries. To cover kids mainly but also for those without a smartphone. That is how it has worked for him at Scotland matches anyway. But as I said, that needs to be confirmed officially to ease concerns and to limit issues on the day. The digital scheme was introduced as tickets were being copied in an attempt to allow multiple use. In fact, some purchasers were denied access as their ticket had already been scanned. Copied either with or without their knowledge. Quote Link to comment Share on other sites More sharing options...
texanwellfan Posted 1 hour ago Report Share Posted 1 hour ago 7 minutes ago, weeyin said: AI is typically high on the "A" and low on the "I" Indeed!!! I quickly learned that AI is not be blindly accepted as correct. Quote Link to comment Share on other sites More sharing options...
mio Posted 1 hour ago Report Share Posted 1 hour ago Thanks Dennyc out of annoyance I called the sfa ticket line and waited about 20mins to speak to someone. what should happen is Motherwell will notify the sfa the week before the game of who has bought tickets. The sfa then update our downloaded app to show tickets as being bought and on the day of the game QR codes will appear on the app. so as long as Motherwell have sold tickets ie, to me and my 4 other family members under my email. I should get all 5 QR codes through the day of the match and then I can scan each person through the gates. I said to her what if there’s an issue with QR codes on the day and she said to contact Motherwell who will then contact the sfa who will then email out tickets to the individual. what an absolute fkn joke. Quote Link to comment Share on other sites More sharing options...
Kmcalpin Posted 1 hour ago Report Share Posted 1 hour ago The problem with using one smartphone is that everyone has to arrive together. Seems as though this system was designed by a typical tech expert (if there is such a person), to whom the term "user friendly" means nothing. I can hear them saying "what do you mean that everyone doesn't have a smartphone. I don't understand." 7 minutes ago, mio said: I said to her what if there’s an issue with QR codes on the day and she said to contact Motherwell who will then contact the sfa who will then email out tickets to the individual. As there will be. Quote Link to comment Share on other sites More sharing options...
0Neils40yarder Posted 1 hour ago Report Share Posted 1 hour ago 6 hours ago, Spiderpig said: From. What I've read no you cant its all digital, no physical tickets will be issued. Its a nonsense to be honest, all I can suggest is get a friend or family member to get a ticket for you. All in the name of progress apparently 6 hours ago, mio said: Yeah he’s just been punted from the ticket office this morning and told to find someone with a smartphone. i will try and get them but i think that’s fkn disgraceful to be honest. That's fuckin shambolic by the way...I'm in my 40s and even I'm not particularly comfortable with all this new-fangled shite to the point that I considered not going until someone else purchased a ticket on my behalf. There will be cries of derision about the lack of a crowd in a 50000 seater stadium...the authorities should be making it easier, not harder ffs 1 Quote Link to comment Share on other sites More sharing options...
FirParkCornerExile Posted 33 minutes ago Report Share Posted 33 minutes ago 2 hours ago, Stuwell2 said: Not really the society’s roll but agree that the club should be saying something, although the instructions are quite clear on the website they do seem to be wrong about no Hampden app no ticket as my mates bought all our tickets on his without needing us all to sign up. Hopefully it’s not going to be a total riot on the day. I never let any clubs off with the "it's the SFA" line. The clubs are the SFA and clubs should be piling it into the SFA board if the fans feel aggrevied. Quote Link to comment Share on other sites More sharing options...
FirParkCornerExile Posted 31 minutes ago Report Share Posted 31 minutes ago 1 hour ago, 0Neils40yarder said: All in the name of progress apparently That's fuckin shambolic by the way...I'm in my 40s and even I'm not particularly comfortable with all this new-fangled shite to the point that I considered not going until someone else purchased a ticket on my behalf. There will be cries of derision about the lack of a crowd in a 50000 seater stadium...the authorities should be making it easier, not harder ffs The clubs are the authorities they need to be stronger standing up for sensible ticketing. Quote Link to comment Share on other sites More sharing options...
Kmcalpin Posted 20 minutes ago Report Share Posted 20 minutes ago I think this is an issue for the Society and will be contacting it about this shambles. They will have more clout in making representations than a few individual fans. Quote Link to comment Share on other sites More sharing options...
weeyin Posted 4 minutes ago Report Share Posted 4 minutes ago It shouldn't even be the SFA that's running the show here - for the League Cup it should be the SPFL. Quote Link to comment Share on other sites More sharing options...
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